One of the biggest reputation killers (or boosters) is fake reviews. As a company dedicated to fighting inauthentic reviews, review gating, and brands that aren’t CRFA compliant, we are always working to keep our clients safe from the damaging effects of fake reviews. Google, Amazon, and Yelp are all big players in consumer reviews but unfortunately, they are not able to catch every fake review. That’s why we always encourage businesses and consumers to stay vigilant in spotting fake reviews.
Google recently began rolling out “Short Names” for Google My Business (GMB) profiles. Here is everything you need to know about the new GMB Short Names and how to get your own.
If you’re in marketing then you know that content is king. Oftentimes multi-location brands forget that unique local content is just as important as national content. In order to help you create relevant local content, we’ve gathered 7 examples of local content that any brand can recreate.
You Don’t Control Your Google My Business Image, Google Does! How to Take Back The Local Search Results
One of the best features about GMB is that it relies on consumer-generated content like reviews and photos to bring in more customers to your business. Unfortunately, this means businesses can’t always control the content being added to their GMB listings. Here’s what you can do to take back control of your GMB photos.
Two years ago we launched our sentiment analysis tool Pulse to help brands get better insight into how their customers feel about their brand, products, or service. Today, this tool has become a customer favorite, which is why I’d like to introduce you to the lead developer behind this tool and many others, Nate Turner.
We took 12 of America’s biggest restaurant and retail brands and put them head-to-head, to see which companies are most prepared for voice search. See reputation's role on some of America's biggest brands in Chatmeter's Local Brand Report.
Many businesses don't rank as high as they could because they unknowingly commit the most common local SEO mistakes. Learn how to avoid these SEO pitfalls
When it comes to SEO, both organic and local SEO are equally important for any business looking to drive more in-store traffic. Both organic and local SEO play their parts in getting your brand visible online so let’s take a look at how exactly they do this.
Let’s face it, there is so much marketing news to keep up with how do you know what’s actually worth reading? To make it easy to keep up with the world of local search and reputation, here’s everything currently on our reading list. Grab a cup of coffee, find a comfy seat and catch up on all the need-to-know marketing trends and predictions.
There are over 1 billion users on Instagram and 200 million of them are using the app to visit a brand’s page at least once a day. So why are brands sending all their users to a single brand Instagram account? Setting up local Instagram business accounts for each store can provide more benefits than a brand may realize and here’s why.