About Alex Ross

Alex is Chatmeter's Content Marketing Manager. Alex has been contributing to the Chatmeter blog on various topics such as local SEO, reputation management, social media management, voice search, local pages, customer experience, and more since 2018.

If Schitt’s Creek Characters Responded to Reviews

If you’re like us here at Chatmeter, you’ve probably binged a lot of shows this year. One of the shows we were sad to see end this year is Schitt’s Creek. The characters of Schitt’s Creek not only provided us with hilarious comedic relief, but they also taught us a thing or two about owning a business. This got us thinking, how would Schitt’s Creek characters respond to online reviews?

2021-01-05T10:22:24-08:00December 15th, 2020|Reputation Management|0 Comments

NEW: Hours ‘Last Updated’ Notification Added to GMB Profiles

Google’s latest Google My Business (GMB) update comes as a win for businesses using local listing management tools to keep their business hours up-to-date. A couple of weeks ago, Google started displaying notices on GMB profiles notifying searchers of the last time the business hours were updated. Now it looks like these notifications are here to stay.

2020-08-10T11:15:29-07:00August 10th, 2020|Industry News|1 Comment

Rebuilding Your Brand Reputation After the First Wave of COVID-19

In Chatmeter’s most recent report, The Road to Reopening, we found that businesses dropped an average of .27 stars in overall star rating. Some industries falling as far as half a star. Now that we’re seeing a second and much stronger wave of Coronavirus cases, businesses are bracing for impact. Brands already have a lot of work ahead of them when it comes to building back up their reputation from the first wave of COVID-19, what’s the best way for brands to protect their reputation during the second wave?

2020-07-28T09:17:57-07:00July 28th, 2020|Reputation Management|0 Comments

Local SEO in 2020: Google, The “New Homepage”

If there’s anything SEO and Marketing professionals have learned from the pandemic, it’s that Google truly is the “new homepage”. With the rise of zero-click searches, many consumers don’t go beyond the Google search engine results pages (SERP) to find out local business information. This is why in a time when much is unknown, it’s vital that brands take control of their online presence before consumers even reach their website. 

2021-03-10T16:37:00-08:00July 15th, 2020|Local SEO|1 Comment

Take Chatmeter Anywhere With The New LocationHQ App

The LocationHQ mobile app gives Chatmeter users access to key features from the Chatmeter dashboard. Users can now monitor their reviews and update their listings no matter where they are. The app is designed to give every user better access and more control over the locations they manage, from business hours to review responding.

2020-06-10T16:24:07-07:00June 11th, 2020|Chatmeter|0 Comments

Google My Business Insights Explained

One of the best tools that come with a Google My Business (GMB) listing is Insights. GMB Insights give you a behind the scenes look at how your customers interact with your GMB listings. There is a vast amount of data to be found within Insights, here’s a look at what the data means, how you can use it, and the limitations that come with GMB Insights.

2020-05-18T16:24:27-07:00May 18th, 2020|Industry News|1 Comment

The Local Brand Report: Reputation’s Role In The Grocery Industry

Our latest edition of the Local Brand Report: Reputation’s Role in the Grocery Industry originally took a look at how well grocery brands were prepared to keep up with industry changes and new competition. However, in recent weeks, the grocery industry has found itself on the frontlines of a global pandemic. Many grocery stores reacted to the pandemic in admirable ways, despite facing unprecedented new challenges.

2020-05-26T14:11:04-07:00April 7th, 2020|Industry News|0 Comments

6 Tips to Make Managing Your Local Business Through Quarantine Easier

Try as we might, no business can plan for the unexpected. As we do everything we can to protect our employees and customers from the COVID-19 pandemic, it is causing many businesses to change their day-to-day processes. Several businesses have had to close their doors, while others are implementing work from home policies for the first time. Here are our best tips to help manage your business through quarantine.

2020-03-26T16:32:16-07:00March 27th, 2020|Reputation Management|4 Comments
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