About Alex Ross

Alex is Chatmeter's Content Marketing Manager. Alex has been contributing to the Chatmeter blog on various topics such as local SEO, reputation management, social media management, voice search, local pages, customer experience, and more since 2018.

Reputation Management Isn’t a Marketing Problem or an Operations Problem — It’s a Problem for the Entire Company

At Chatmeter, we’ve been helping brands manage their online reputation for over ten years. If there’s anything we know after working with companies from dozens industries, it’s that reputation management cannot, and should not, be owned by a single department within a business. In order for reputation management to really work it needs to be a priority for every department, and every person, within a company. 

2021-08-03T13:53:59-07:00August 3rd, 2021|Reputation Management|0 Comments

Chatmeter’s Local Brand Report: Top Restaurant Brands of 2021

There are 24.9 million searches for “food near me” in the United States each month. Are restaurant brands doing everything they can to be visible online? In Chatmeter’s latest Local Brand Report: Top Restaurant Brands of 2021, Chatmeter analyzed which restaurant brands are doing everything they can to maintain strong online visibility and reputation across all of their locations. 

2021-07-09T15:02:28-07:00July 13th, 2021|Chatmeter|0 Comments

10 Local SEO Updates To Make Throughout The Year

When it comes to Local SEO, staying agile is key. Throughout the year algorithms get updated, directories add more features, and of course… your business goes through changes. Don’t let your local SEO efforts get stale, making changes to your listings, reviews, unbranded keyword strategy throughout the year can make a big difference in your local brand visibility. 

2021-07-07T15:43:27-07:00July 7th, 2021|Local SEO|0 Comments

Stressed About SEO? Here are 3 Tips to Make an Impact

If you’ve been feeling stressed about keeping up with all of your marketing goals lately, you’re not alone. The pressure for marketing teams to increase customer acquisition after a year of record-low sales is on. We know that a great SEO strategy is the key to reaching consumers online. So I sat down with Chatmeter’s SEO and PPC Manager, Dwayne Jones, to discuss his best tips for brands looking to build a focused but impactful SEO strategy.

2021-06-30T09:51:33-07:00June 30th, 2021|Local SEO|0 Comments

Shopping Local for Your Environment & Community: A Guide for Consumers & Small Businesses

Due in part to the rising influences of globalization, consumers and businesses alike are increasingly turning to delivery services to bring them goods from outside of their local area. While this is convenient in many respects (thus its popularity) it is having a variety of effects on communities, as well as the environment at large.

2021-05-07T15:28:15-07:00May 7th, 2021|Uncategorized|0 Comments

7 Ways COVID-19 Has Impacted Local Search

Consumers have been searching for local businesses online long before COVID-19. But ever since the pandemic, more and more consumers are turning to local search to make decisions about local businesses. 83% of U.S. shoppers admitted the pandemic has changed the way they shop. As marketers look to increase customer acquisition now that businesses are starting to fully reopen, it’s important to understand how COVID-19 has impacted local search.

2021-03-24T11:09:20-07:00March 23rd, 2021|Local SEO|0 Comments
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