In our latest edition of our Local Brand Report, Chatmeter takes a look at how the largest retail brands are performing during one of the largest shopping events of the year, Black Friday. Retailers must be sure they’re providing the best online and offline consumer experience at brick-and-mortar retail stores during Black Friday and throughout the rest of the year. In this report, we placed 20 of America’s largest retailers in a head-to-head battle with one of their biggest competitors to see who won the race to provide the best customer experience.
2019, has been a big year for local search. In the past year, both the local search market and Chatmeter have transformed a lot. To address the changing local search landscape, Chatmeter added 5 new or updated products and hundreds of feature enhancements to the dashboard. Here’s a look at some of the biggest changes throughout 2019.
This past weekend a group of Chatmeter employees, friends, and families, headed down to Maneadero, Baja California, Mexico, to build a home for a family in need. This is our third trip with the non-profit Baja Bound to build homes in Mexico. After weeks of fundraising and collecting donations from Chatmeter employees, friends, and customers we were finally able to build another home for a family in need.
Here at Chatmeter, we’ve seen a lot of trends come and go but I have to admit, we’re pretty excited about all the new trends taking off in 2020. We’ve rounded up a list of the biggest marketing trends for the next year and even included some helpful resources to help get you started. This list covers trends in voice and visual search, influencer marketing, AI & Text Analytics, Customer Experience, Content Control, and even the tools and platforms we’re all using to accomplish all of these things.
In 2019, 153.6 million people have tried a voice assistant at least once. In fact, 33% of people are now using voice assistants regularly. The adoption of voice assistants and smart speakers has grown rapidly over the years and spans across multiple industries. Interestingly, one of the top use cases for voice assistants has to do with healthcare-related tasks and questions. In fact, 19.1 million people have turned to their voice assistants for healthcare questions in the past few years. Here is a look at how voice search is changing the way patients search for healthcare and what it means for marketers in the healthcare industry.
Responding to reviews is one of the most important things a brand can do to improve its reputation and local SEO rankings. But responding to reviews doesn’t have to take hours. Creating templates can help streamline your review responding process by helping you respond to more reviews in less time. To get you started, here are 10 review response templates you can use right now.
To demonstrate the importance of a consistent brand voice in your review responses here’s a look at how the cast of Parks and Recreation would respond to their reviews without the help of Chatmeter.
Starting today, October 25th, 2019, Google will begin rolling out a new update to its core search algorithm, referred to as the BERT update. This new Natural Language Processing (NLP) technology will be one of the biggest changes to rankings in the past 5 years. Here’s a look at how BERT works and what it means for your business.
If there’s one thing we know here at Chatmeter, it’s the power reviews have on consumers and businesses. Responding to reviews isn’t anything new but much of the data surrounding the importance of reviews is outdated. Here’s a look at the most recent online review stats supporting the need for review management.
The holiday season is approaching quickly and as much as we look forward to spending time with friends and family, we have to admit, preparing for the holidays can often be a little stressful. Preparing your brand for the holiday season is no different. There’s a lot you have to do to ensure your brand will survive the largest consumer spending season of the year. That’s why we’ve put together 7 Local SEO tips to help prepare your brand for the Holidays.