chatmeter Blog

Online Review Management in the new world: 3rd party reviews disappear from Google Places

     Google has recently updated its Place pages by removing third party online reviews. There are a variety of reasons for this, but one significant reason is likely due to an ongoing anti trust suit filed against Google. One of the issues was that Google places used reviews from Yelp, Tripadvisor, and other review sites which helped Google provide more value for the places product. But the bigger issue was when Google then started showing Google Places higher up in the rankings over these same sites they were pulling content from. In addition, the recent explosion in review generation on google directly is a contributing factor (“we don’t need your stinkin’ reviews!”). Not anymore anyway.    

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New and Improved Local Search Marketing Tool; Bing Business Portal

Bing has recently been working on changing the way in which their Business listings are claimed and presented. What was originally the “Local Listing Center” is now being converted to the Bing Business Portal(BBP). This is good news for local business owners because Bing is making changes to make listings on their site more efficient for local businesses.

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How Does Google Places Select SERP Reviews?

It’s the question everyone seems to be asking: how does Google choose the reviews that are displayed prominently on Google Places and Google Maps? For example, when searching for “San Diego Restaurants” on Google Places, each Place on page 1 is displayed with a single review as a summary of the business:

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Facebook launches check-ins and Deals: Pros and Cons for SMB Owners

Facebook mobile now includes a feature that lets you to tell your friends when you are visiting a specific business location. Facebook calls this “checking-in.”  This means that you can use a smartphone device to receive a list of local businesses in your area and subsequently “check in” at the one you are frequenting.  This “check-in” is then visible to all of your friends through your newsfeed and a posting on your personal Facebook wall.  Businesses are taking advantage of this new concept and adding certain deals and specials that are available only to those people who have “checked in” to the specific location.  With a constant increase in the number of mobile Facebook users, we can’t help but wonder what effects this will this have on local SMB owners. Some of the early participants of Facebook Deals included 24 Hour Fitness, Alamo Draft house Cinema, American Eagle Outfitters, Chipotle, Gap, Golden State Warriors, JC Penney, McDonald’s, and Starbucks.  Gap was one of the first to advertise their Facebook Deals through commercials. The first 10,000 customers to “check-in” to the Gap location received a free pair of jeans.  This got people lined up at 8 am to take advantage of the Facebook Deal.

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To Assist Local Businesses in Understanding Local Search Marketing, Outrank.com Launches an Online Video

The Video Helps Local Businesses in Understanding The Importance Of Local Search Outrank.com, a major source of local search engine placement services for small businesses, has announced the launch of a new online video. The video has all the required information about how important local search marketing is for many small businesses. ProfitFuel, a parent company of Outrank.com started in 2002. The company has been named as one of the Fastest Growing Companies in the United States by INC Magazine. By designing an optimized website which will rank highly in search engines, the company helps its clients to generate more sales. Outrank.com with its vast search marketing experience utilizes proprietary optimization techniques to get front page ranking in local search results.

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Local Search Ranking Factors 2010

David Mihm has done it once again and published another edition of Local Search Ranking Factors.  This year David surveyed 32 local search geeks to get their takes on the top factors for ranking high in Google Maps.  The entire set of results is well worth the time for any business that wants to do well in local search.  For those of you who just want the goods without the verbiage, here are the top factors:

  1. Claiming your Google Place Page/Local Listing
  2. Have a Business Address in the City That is Being Searched
  3. Associate Your Google Place Page with the Proper Categories
  4. Put Your Product/Service Keyword in Your Place Page Business Title
  5. Proximity of Your Address to the Searched City’s Centroid
  6. Product/Service Keywords in your Google Place Pages Description
  7. Associating Photos with your Google Place Page
  8. Associating Local Area Code with your Primary Place Page Phone Number
  9. Associating Place Page with Marginally Related Categories
  10. Location Keyword in Place Pages Business Title

Source: Local SEO Guide