Chatmeter Blog

Why Bankers are Failing at Customer Experience and How to Improve Through Review Management

Posted by Rachel Larsen on Mar 14, 2017 4:47:31 PM

54 percent of global banking executives believe that customer buying behavior is shifting from wanting products and services to experiences. Consumers are no longer going through life looking for mundane transactions that will either succeed or not; the everyday consumer is now on the hunt for a more enjoyable banking experience and will go to great lengths to find the right business that will provide them with exactly that.

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Topics: Review Management, Customer Experience, Banks

Chatmeter partners with Yelp to further improve its Local SEO and Review Management platform

Posted by Rachel Larsen on Nov 2, 2016 11:51:46 AM

San Diego,CA. — October 31, 2016 — Chatmeter is partnering with Yelp Knowledge to integrate Yelp reviews into Chatmeter’s local brand management platform, which currently analyzes reviews, rankings and listings for over 1,000,000 storefronts across the US. This partnership gives Chatmeter the ability to display full-text Yelp reviews, along with existing data streams from other channels such as Google, Facebook, Bing, Tripadvisor, Yahoo and many industry-specific review sites. This will make it simpler than ever for Chatmeter’s customers to manage their brand presence in a fragmented media and local listings landscape. 

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Topics: Local SEO, Review Management, Yelp, Yelp Partnerships

After a successful Series-A fundraising in 2016, Chatmeter has exploded in growth and continues its leadership in pioneering Local SEO and Review Management for chains

Posted by Rachel Larsen on Nov 2, 2016 11:45:39 AM

In May of 2016, San Diego-based startup Chatmeter raised its Series-A round of funding to help grow its team and continuously improve its local brand management platform.  Chatmeter has used the new funding to quadruple their team in the past 6 months and move into a new office twice the size at the innovative and recently updated Columbia Square building in Little Italy.  

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Topics: Local SEO, Review Management

Chatmeter CEO speaking about Entrepreneurship and Giving Back to his Alma Mater

Posted by Rachel Larsen on Jul 18, 2016 1:02:12 PM

Chatmeter started off as a realization that customer reviews were going to have a huge impact on decision making for consumers looking for local products and services. However, there was no way to manage this huge influx of reviews in the fragmented world of local search. Collin Holmes, Founder and CEO, set out in late 2009 to build the very first mobile local search platform aimed to help marketers, agencies, and local businesses improve their online presence and reputation.

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Topics: Sales, Blog, Entrepreneurs, Entrepreneurship, Local Search, Local SEO, Local Search, Local Search Rankings, Local SEO, Mobile, Review Management

While striving for a POSITIVE online reputation, don’t forget about the NEGATIVE experiences occurring every day that you never hear about

Posted by Rachel Larsen on Jul 6, 2016 1:05:03 PM

We hear businesses on a daily basis assume that the majority of reviews online are a result of customers having negative experiences. The truth is, only about 20% of customerswill post a review after a negative experience, and about the same would submit a review after a positive experience. The majority of negative shopping experiences are actually never recorded and fall on deaf employee ears. While this is good news to most storefronts, the problem is that negative feedback, in fact, helps a business improve operations, retain customers, and avoid repeated mistakes. Without knowing what is turning customers away, the result could be more, negatively, powerful than having 5 stars for all of your locations.

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Topics: Blog, Internet Marketing, Local Business, Local Search, Online Marketing, Online Reviews, Reputation Management, Reputation Monitoring, Review Management, Review Monitoring, Reviews

American Blue Ribbon Holdings Leverages Customers Engagement Through Utilization of Chatmeter's Services

Posted by admin on Oct 8, 2015 1:46:23 PM

American Blue Ribbon Holdings, the eighth largest full service restaurant holding company in the United States, has always placed an emphasis on guest feedback. ABRH has created a process to monitor and respond to customer feedback by utilizing Chatmeter’s Services to monitor their restaurants' reputation and online listings. Online reviews are now considered one of the fastest-growing social marketing tools, which can be leveraged to improve existing marketing efforts while boosting on-site conversion, traffic and engagement.

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Topics: Google, Blog, chatmeter, Internet Marketing, Local Search, Local SEO, Local Business Listings, local business listings, Local Search Rankings, Mobile, Monitoring Online Reviews, Online Marketing, press release, Reputation Management, Reputation Monitoring, Review Management, Reviews, social media monitoring

Zomato is Stealing the Restaurant Local Search Market with One Purchase. Who is Zomato and How Does it Affect Your Restaurant's Local SEO and Offline Traffic?

Posted by admin on Oct 2, 2015 10:20:37 AM

As of January 2015, Zomato acquired Urbanspoon for a reported $50-60 million. You may ask, who is Zomato?  How can they easily buy out an online monster in the world of Restaurant Local Search?  Zomato is actually the largest Restaurant Review Site in the world, even more popular than Yelp in every country except the US (we’re actually late adopters for once). The acquisition was the first US venture for the New Delhi based company, spreading its platform to 22 Countries, boosting its restaurant listings from 330,000 to 1 Million. So popular, that Chatmeter has decided to add the Review/Search Site to it’s list of provider partners and display all information within our platform.

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Topics: Blog, Internet Marketing, Local Search, Local SEO, Local Business Listings, Local Search, Local Search Rankings, Local SEO, Mobile, mobile, Monitoring Online Reviews, Online Marketing, Review Management, Reviews, Zomato

Partnering with Chatmeter has led to an Astronomical 3600% Better Visibility [Search Rankings] Online for Medical Facilities of America, Inc.

Posted by admin on Sep 17, 2015 7:05:30 PM

Medical Facilities of America, Inc. (“MFA”), partnered with Chatmeter over 12 months ago in an effort to improve their facilities’ online presence, manage their listings and monitor their reputation online. The skilled nursing and rehabilitation company has been using Chatmeter’s reputation and listing accuracy solution to alert them of resident feedback and identify any inaccurate contact information across all 41 properties in 2 states.

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Topics: Blog, Brand Monitoring, Local Search, Local SEO, Local business listing, Local Business Listings, Local Search Rankings, Online Reputation Management, press release, Reputation Monitoring, Review Management, Search Rankings

Are More of Your Customers Coming From Local Search or Traditional Media?

Posted by admin on Aug 21, 2015 9:45:12 AM

Ask any Millennial; they will tell you the only way to find out more about a company (or anything for that matter) is by searching online. They probably don’t know Yellow Pages is named after the color of the book or that a Penny Saver isn’t just about saving a copper Abraham.

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Topics: Blog, business listing, chatmeter, Internet Marketing, Local Search, Local SEO, Local Business Listings, Local Search, Local Search Rankings, Monitoring Online Reviews, Online Marketing, Reputation Management, Reputation Monitoring, Review Management, Reviews

IMT Residential Selects Chatmeter to Improve their Listings, Reviews, Rankings, and Local SEO for their Entire Property Portfolio

Posted by admin on Aug 7, 2015 10:26:14 AM

IMT Residential has partnered with Chatmeter to monitor their property reputation and online listings. The property management company has been using Chatmeter’s reputation and listing accuracy solution to be alerted of resident feedback and identify any inaccurate contact information across 50 properties in 5 states.

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Topics: Blog, Local SEO, Local Business Listings, Local Search Rankings, Local SEO, press release, Property Management, Reputation Management, Reputation Monitoring, Review Management, review management, Uncategorized

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