Chatmeter Blog

While striving for a POSITIVE online reputation, don’t forget about the NEGATIVE experiences occurring every day that you never hear about

Posted by Rachel Larsen on Jul 6, 2016 1:05:03 PM

We hear businesses on a daily basis assume that the majority of reviews online are a result of customers having negative experiences. The truth is, only about 20% of customerswill post a review after a negative experience, and about the same would submit a review after a positive experience. The majority of negative shopping experiences are actually never recorded and fall on deaf employee ears. While this is good news to most storefronts, the problem is that negative feedback, in fact, helps a business improve operations, retain customers, and avoid repeated mistakes. Without knowing what is turning customers away, the result could be more, negatively, powerful than having 5 stars for all of your locations.

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Topics: Blog, Internet Marketing, Local Business, Local Search, Online Marketing, Online Reviews, Reputation Management, Reputation Monitoring, Review Management, Review Monitoring, Reviews

American Blue Ribbon Holdings Leverages Customers Engagement Through Utilization of Chatmeter's Services

Posted by admin on Oct 8, 2015 1:46:23 PM

American Blue Ribbon Holdings, the eighth largest full service restaurant holding company in the United States, has always placed an emphasis on guest feedback. ABRH has created a process to monitor and respond to customer feedback by utilizing Chatmeter’s Services to monitor their restaurants' reputation and online listings. Online reviews are now considered one of the fastest-growing social marketing tools, which can be leveraged to improve existing marketing efforts while boosting on-site conversion, traffic and engagement.

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Topics: Google, Blog, chatmeter, Internet Marketing, Local Search, Local SEO, Local Business Listings, local business listings, Local Search Rankings, Mobile, Monitoring Online Reviews, Online Marketing, press release, Reputation Management, Reputation Monitoring, Review Management, Reviews, social media monitoring

Partnering with Chatmeter has led to an Astronomical 3600% Better Visibility [Search Rankings] Online for Medical Facilities of America, Inc.

Posted by admin on Sep 17, 2015 7:05:30 PM

Medical Facilities of America, Inc. (“MFA”), partnered with Chatmeter over 12 months ago in an effort to improve their facilities’ online presence, manage their listings and monitor their reputation online. The skilled nursing and rehabilitation company has been using Chatmeter’s reputation and listing accuracy solution to alert them of resident feedback and identify any inaccurate contact information across all 41 properties in 2 states.

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Topics: Blog, Brand Monitoring, Local Search, Local SEO, Local business listing, Local Business Listings, Local Search Rankings, Online Reputation Management, press release, Reputation Monitoring, Review Management, Search Rankings

Are More of Your Customers Coming From Local Search or Traditional Media?

Posted by admin on Aug 21, 2015 9:45:12 AM

Ask any Millennial; they will tell you the only way to find out more about a company (or anything for that matter) is by searching online. They probably don’t know Yellow Pages is named after the color of the book or that a Penny Saver isn’t just about saving a copper Abraham.

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Topics: Blog, business listing, chatmeter, Internet Marketing, Local Search, Local SEO, Local Business Listings, Local Search, Local Search Rankings, Monitoring Online Reviews, Online Marketing, Reputation Management, Reputation Monitoring, Review Management, Reviews

IMT Residential Selects Chatmeter to Improve their Listings, Reviews, Rankings, and Local SEO for their Entire Property Portfolio

Posted by admin on Aug 7, 2015 10:26:14 AM

IMT Residential has partnered with Chatmeter to monitor their property reputation and online listings. The property management company has been using Chatmeter’s reputation and listing accuracy solution to be alerted of resident feedback and identify any inaccurate contact information across 50 properties in 5 states.

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Topics: Blog, Local SEO, Local Business Listings, Local Search Rankings, Local SEO, press release, Property Management, Reputation Management, Reputation Monitoring, Review Management, review management, Uncategorized

Merlin 200,000 Mile Shops Selects Chatmeter to Improve Brand

Posted by admin on Jul 28, 2015 11:42:46 AM

ST. CHARLES, Ill. - Merlin 200,000 Mile Shops has partnered with Chatmeter to help manage and improve its online reputation, local search engine optimization (SEO) and shop business listings across the web. The car maintenance service provider will utilize Chatmeter’s reputation monitoring solution that offers review management, social media listening and competitive benchmarking for its 44 Merlin locations in four states.

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Topics: Google, Blog, Local Search, Local SEO, Local Search Rankings, Local SEO, online reputation, press release, Reputation Management, Reputation Monitoring, Review Management

Texas de Brazil Chooses Chatmeter to Improve Local SEO, Review Management and Online Reputation for Restaurants

Posted by admin on Jul 21, 2015 3:50:52 PM

SAN DIEGO - July 21, 2015 - Texas de Brazil Corporation has partnered with Chatmeter to manage the online reputation of their restaurant locations. The Brazilian Steakhouse will utilize Chatmeter's reputation controlling solution that offers review management, social media listening, and competitive benchmarking for over 35 locations across 14 states.

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Topics: Blog, Internet Marketing, Local SEO, Local Search Rankings, Local SEO, press release, Reputation Management, Reputation Monitoring, Review Management, Reviews, Texas de Brazil, Uncategorized

Check Your Summer Hour Listings with Google Tool

Posted by admin on Jul 10, 2015 3:30:35 PM

The weather is hotter, tourists are a-bustling and many people are indulging in summer time treats (at least for us here in San Diego!) Are you a business that caters your hours to the season changes? 4 out of 5 customers are searching for business information online, so it is crucial to keep your online hour information in synch to avoid missing out on potential customers.

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Topics: Google, Blog, Business Hours, Business Information Listing, google my business, Local Search, Mobile, Reputation Management, Reputation Monitoring, Uncategorized

Why Local Competitor Monitoring Is Required For Your Stores

Posted by admin on Mar 10, 2015 1:04:22 PM

Although there are many benefits to monitoring your national competition, national benchmarks do little for your individual locations. This is because your stores’ local competition may not be the same brands that you view as your national competition. For example, Pizza Hut may think Domino’s is their primary competitor. However, upon local competitor monitoring, they may discover that many of their stores are actually competing with a Papa John’s or more often, a local or regional pizza chain that comes up first in search results and has great reviews.

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Topics: Blog, Brand Monitoring, Competitor Monitoring, local search ranking, Local Search Rankings, Local SEO, Online Reputation Management, Reputation Monitoring

Reviews and Their Impact on Your Business’ Searchability

Posted by collin on Apr 23, 2014 7:26:54 AM

It’s hard to ignore that reviews are now a significant part of any business’ success, considering they can produce an average of 18% uplift in sales, according to Nielsen. For local businesses it’s even more critical because negative reviews could potentially turn away 86% of potential customers! That statistic is scary even for big corporations; imagine that local Mom & Pop shop around the corner… This is why businesses should start focusing on reviews and reputation management.

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Topics: Google, Local Search, Local SEO, Local Search Rankings, Reputation Management, Reputation Monitoring, Review Management, Reviews

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