ST. CHARLES, Ill. - Merlin 200,000 Mile Shops has partnered with Chatmeter to help manage and improve its online reputation, local search engine optimization (SEO) and shop business listings across the web. The car maintenance service provider will utilize Chatmeter’s reputation monitoring solution that offers review management, social media listening and competitive benchmarking for its 44 Merlin locations in four states.
A few months ago, we wrote about how Yelp is cracking down on paid reviews (check it out here) and that they were increasing their filtering service to try to deter companies from producing fake reviews. Now, along with the help of Yelp CEO Jeremy Stoppelman, chatmeter would like to give some tips and advice on responding correctly to reviews. Responding to reviews can be an extremely helpful tactic if done correctly; but if done incorrectly, you may just be adding fuel to the fire. These tips should be directly incorporated into your review management strategy and referred to whenever you respond.
Topics: Google, Blog, Brand Monitoring, chatmeter, Internet Marketing, Local Business Listings, Local Search Rankings, Online Marketing, online reputation, Online Reputation Management, Online Review Management, Online Reviews, Reputation Management, Reputation Monitoring, Review Management, Reviews, Social Media, Uncategorized, Yelp
Review based websites, like Yelp and TripAdvisor, have always been popular with customers when it comes to picking products and service. They give the customer the opportunity to read what people just like them think of something. They aren’t hearing the bias reviews of the company; they are hearing it from the people who actually use the product/service. 84% of Americans say online reviews have an influence on their decision to purchase a product or service. This statistic makes review management that much more important.
People are talking about your business? Are you listening? Protect your business' brand name with online reputation management and social media monitoring. Remember the old saying, “Any press is good press?” We say, it depends. You can only evaluate and react to bad press, or celebrate the good news, if you know what's out there. On the internet, this used to be a daunting, if not impossible task. Not anymore thanks to chatmeter's online reputation management service for local businesses. Today it is important for all business owners to:
- closely monitor your online reputation and what people are saying about them across the internet
- find out where they are saying it
- keep abreast of your competitors online reputation and internet marketing efforts
- stay ahead of the curve in your industry and market.