Medical Facilities of America, Inc. (“MFA”), partnered with Chatmeter over 12 months ago in an effort to improve their facilities’ online presence, manage their listings and monitor their reputation online. The skilled nursing and rehabilitation company has been using Chatmeter’s reputation and listing accuracy solution to alert them of resident feedback and identify any inaccurate contact information across all 41 properties in 2 states.
Chatmeter's location-based analytics has allowed MFA to effectively monitor each facility’s online visibility, reviews, and reputation via a user-friendly platform and customizable email alerts. The service analyzes reviews against competitors, pinpoints listing inaccuracies/duplicates/missing listings, and sends daily email alerts for the Communications Manager to instantly respond thus improving the patient experience across their entire portfolio. Actively utilizing Chatmeter has improved MFA’s page 1 presence and allowed them to increase new patient online traffic at each facility.
“We were amazed to see that by following simple Search Engine Optimization (SEO) practices, our search ranking increased nearly 3,600%. We started with only having about 60 keywords on page 1 of the different search engines, to nearly 1,000. Chatmeter’s platform helped us devise a clear strategy to improve our online visibility, and report on our progress as it happened.” Erika Lovegreen, Communications Manager for MFA.
“Seeing Chatmeter assist in such a high online visibility improvement for a company in the healthcare field is very exciting. We are proud to be helping MFA advance their patients’ experience online. We understand that medical experiences are sensitive and responses to reviews from customers should be treated with privacy and compassion. This is a great step in management for the healthcare field.” -said Collin Holmes, Founder and CEO of Chatmeter.
About Medical Facilities of America, Inc. and Medical Facilities of North Carolina, Inc.
Medical Facilities of America, Inc. and Medical Facilities of North Carolina, Inc. (MFA), are regional leaders in providing quality skilled nursing and rehabilitation care throughout Virginia and North Carolina. We’ve been a trusted part of your community for more than 40 years, and are proud to be a dedicated champion of health and wellness throughout the region. Our "flagship product" is the LifeWorks Rehab program, which is available exclusively at MFA LifeWorks Rehab and Skilled Nursing Centers. With over 40 centers currently in operation (and more planned in the future) no other skilled nursing and rehabilitation facilities have greater regional coverage. Like a trusted neighbor, we’re here for you and your family when you need us most, to get you back on your feet and back home as quickly as possible. And best of all, we’re never far away.
Since launching in 2009, Chatmeter was the first Local Brand Management (LBM) platform and has reported on over 200,000 storefronts, millions of location-based reviews, social media mentions, blogs and articles, as well as providing accurate local SEO data to enterprise brands and agencies managing multiple locations. The Chatmeter service provides online review management, social media monitoring and local SEO analytics at the Geo-local level. Armed with this information, marketers can understand which locations and channels to focus their efforts. We also power a white-label reputation management service for many agencies across the U.S.