IMT Residential has partnered with Chatmeter to monitor their property reputation and online listings. The property management company has been using Chatmeter’s reputation and listing accuracy solution to be alerted of resident feedback and identify any inaccurate contact information across 50 properties in 5 states.
Chatmeter's location-based analytics delivers an overview of each property's online visibility and reputation via a user-friendly platform and customizable email alerts. The service provides daily email alerts allowing regional, district, and property managers to instantly respond to negative/positive reviews, pictures, and social content… revamping the resident experience. Chatmeter has proven to have the highest engagement rate for both property management companies and their property managers.
“We use Chatmeter’s reputation and listing services daily. The reviews section allows us to respond to reviews in a timely manner and effectively manage and enforce our reviews policy within IMT. Chatmeter also allows us the ability to keep a close eye on our online local listings, which are extremely important when potential residents are trying to contact us, and for maximizing our SEO. The team at Chatmeter is very receptive to feedback and has even built a few of our ideas into the platform. The passion and commitment Chatmeter exemplifies fits perfectly with our company attitude. This is truly an excellent partnership!” -Kathleen Wolf, National Director of Marketing, IMT Residential.
“This is an exciting partnership with a great property management company. We have helped improve rankings for over 5,000 multi-family properties and feel confident that IMT’s properties will be safe in our hands.” -Collin Holmes, Founder and CEO, Chatmeter.
About IMT Residential
IMT Residential is a Los Angeles based privately held full-service operator of multi-family residential communities. The company currently manages around 20,000 residential units and 50 communities in five U.S. states. Founded in 1992, IMT Residential has been recognized on the lists of Top 50 multifamily firms nationally by the National Multi-Housing Council (NMHC) and Multi-Family Executive Magazine. Additional information on IMT Residential can be obtained by visiting www.imtresidential.com.
Since launching in 2009, Chatmeter was the first Local Brand Management (LBM) platform and has reported on over 200,000 storefronts, millions of location-based reviews, social media mentions, blogs and articles, as well as providing accurate local SEO data to enterprise brands and agencies managing multiple locations. The Chatmeter service provides online review management, social media monitoring and local SEO analytics at the Geo-local level. Armed with this information, marketers can understand which locations and channels to focus their efforts. We also power a white-label reputation management service for many agencies across the U.S.