SAN DIEGO – January 8, 2015 – CARSTAR Auto Body Repair Experts, North America’s largest multi-shop operator network of independently owned and operated collision repair facilities, has signed a new partnership with Chatmeter. CARSTAR will utilize the Chatmeter platform to track results for local SEO, online reviews and social media analytics for all of its U.S. auto body repair shops.
Chatmeter’s location-based analytics will deliver an overview of each shop’s online visibility and reputation via a user-friendly dashboard and customizable email alerts. Included are reports on online reviews, social media chatter, listing optimization and local search rankings. The platform will also provide actionable recommendations to improve the rankings of each location. Shop managers will not only to able to use the platform to see their online position, but they will also be able to take specific steps to cause noticeable changes.
“With hundreds of stores, there is a tremendous challenge seeing and managing the digital points of presence across so many online directories, search engines and social sites. We evaluated several platforms, and chatmeter is by far superior to anything else that we reviewed. Their new dashboard allows us to quickly identify and help clean up our stores online business listings, track and manage local online reviews, and improve the customer experience at the store level. We are excited about the new service offering, and can’t wait to see what else is coming from Chatmeter in 2015” says David James, Vice-President of Marketing CARSTAR Franchise Systems Inc.
Since launching in 2009 Chatmeter has reported on over 200,000 storefronts, millions of location-based reviews, social media mentions, blogs and articles, as well as providing accurate local SEO data to enterprise brands and agencies managing multiple locations. As the first Local Brand Management (LBM) platform, we help large franchises and agencies with hundreds of locations measure and improve their marketing effectiveness. The Chatmeter service provides online review management, social media monitoring and local SEO analytics at the Geo-local level. Armed with this information, marketers can understand which locations and channels to focus their efforts. By taking ownership of online visibility and the customer experience, marketers can have can have a significant positive impact on reaching new customers. We also power a white-label reputation management service for many agencies across the U.S.
CARSTAR Auto Body Repair Experts is North America’s largest Multi-Shop Operator Network of independently owned collision repair facilities with more than 430 locations in 29 states and 10 Canadian provinces. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings; all repairs are backed by a national warranty and service guarantee. For more information visit www.carstar.com.